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We built LuckyGem as a single online venue for casino games, live dealers and sports betting. You'll find 5,000+ casino games, 470+ live tables and a sportsbook covering more than ten sports, with odds that move in real time. At Lucky Gem it's all about smooth play, fair payouts and a welcome package that lasts for four deposits: up to €4,000 in bonuses plus 700 free spins.
What you can play at LuckyGem
Our catalogue currently holds 5,177 casino games, 471 live tables and 237 instant titles. That's a lot, admittedly – which is why we've organised everything into tabs such as Recommended, Hot RTP, Bonus Friendly, Popular, Feature Buy, Jackpots, New and VIP. A few taps take you straight to the kind of game you're in the mood for.
Slots
Slots make up the biggest part of our lobby: classic fruit machines, Megaways, hold-and-win mechanics and feature-buy titles. Firm favourites include Coin Volcano 2 by Booongo, Sweet Bonanza and Big Bass Bonanza by Pragmatic Play, Hand of Anubis by Hacksaw Gaming and Zeus Rush Fever by Ruby Play. Fancy something new? Fresh titles land in the 'New' tab every week.
Live casino
Our live casino streams 471 tables from professional studios. Most of them come from Evolution and Ezugi: Lightning Roulette, Immersive Roulette, Infinite Blackjack, Speed Baccarat and Caribbean Stud Poker are open here 24/7. If game shows are your thing, Crazy Time, Monopoly Live and Funky Time are ready and waiting. Filter by Roulette, Dice, Blackjack, Baccarat or Game Show, or head straight to 'Popular Live' and join in.
Table games
If you prefer a calmer pace, look under Table: European, American and French roulette, blackjack for beginners and high rollers alike, baccarat and a range of poker variants. The limits are generous: as a new player you can stake up to €500 per round, and as a VIP member up to €2,500.
Crash and instant games
The Instant section holds 237 games, from Chicken Road 2 by iNout to crash titles from Aviatrix and mini-games that are over in under two minutes. Perfect for a quick round in between, without having to set aside a whole session.
Sports betting at Lucky Gem
The same login you use for the casino also opens our sportsbook – one wallet, so there's no moving money back and forth. You can bet on football (773 markets at the time of writing), eSoccer, basketball, tennis, ice hockey, chess, Formula 1, volleyball, handball, table tennis, American football, eBasketball and baseball. Prefer to bet live? The live section is open 24/7, and events in progress are marked with highlighted icons.
- Pre-match bets on thousands of events every day
- Live betting with odds that update every second
- Accumulators (combo bets) that you can boost
- Markets on the Eredivisie, Premier League, Champions League and La Liga
- eSports – CS, Dota 2, League of Legends and more
Dutch players will see the Eredivisie and the KNVB Cup at the top, but you can just as easily find Mexico's Liga MX or Colombia's Primera B in the schedule.
Joining LuckyGem
Your account is ready within a minute. We've deliberately kept the form short; most of the waiting is for the confirmation email to reach your inbox.
Creating an account
- Click 'Sign Up' in the top right corner of the site.
- Enter an email address you actually use and choose a strong password.
- Pick your currency: EUR, like most Dutch players, or a crypto such as BTC or USDT.
- Enter your first and last name, date of birth and address.
- Confirm that you're 18+ and accept our terms and conditions.
- Click the link in our email to confirm your address – and that's it.
Logging in
Go to the site, click 'Log In' and enter your email and password – that's all there is to it. Lost your password? Use the recovery link and we'll email you a reset code within a few minutes.
KYC: which documents and when
When you request your first withdrawal, we'll ask to see a few documents first: valid ID (passport or driving licence), proof of address no more than three months old and, if you deposited by card, a photo of the front and back of that card with the middle digits and the CVV covered. We usually complete the check within one working day.
Our bonuses and promotions
Our promotions are split into three sections: Welcome Bonuses, Casino reloads and Sports Bonuses. On top of that, there are events with hefty prize pools, and you can earn extra rewards through Missions and the Store.
The welcome package
The package is spread over your first four deposits, with a minimum of €20 each time. Bonus money and spins carry a wagering requirement of x40. A bonus is valid for 30 days, and free spins must be activated within 24 hours.
| Deposit | Bonus | Max. amount | Free spins |
|---|---|---|---|
| 1st | 150% | €1,000 | 100 |
| 2nd | 100% | €1,000 | 150 |
| 3rd | 200% | €1,000 | 200 |
| 4th | 250% | €1,000 | 250 |
Casino reloads
And the bonuses don't stop once you've been playing for a while. These are our regular reloads:
- Supercharge Bonus – 100% up to €1,500
- Highroller Bonus – 150% up to €1,500
- Turbo Spins – 50 free spins at €1 per spin
- Live Reload – 100% up to €500 on live tables
- Monday Reload – 50 free spins on 'Le King'
- MidWeek Reload – 50% up to €500
- Friday 25 FS – 25 high-value spins on 'SixSixSix'
- Friday Cash – 75% cashback, up to €1,000
Sports and free bet offers
The sportsbook runs its own free bet programme: 100% up to €300 on your 1st, 2nd and 3rd football deposit (on the 3rd the cap rises to €600), Comboboost with up to 100% extra winnings on accumulators, plus Midweek and Weekend free bets worth €100. All of this is separate from the casino package, so you can use both side by side.
Missions, Store and Tournaments
The sidebar holds Missions (in-game tasks you complete for points), the Store (where you swap those points for spins or bonus money) and Tournaments. At the top you'll find the Events, such as Spinoleague 2026 by Spinomenal with a €12,000,000 prize pool, Spin Express by Gamzix, Million Drops, Win Tonight and Drops & Wins 2026 by Pragmatic Play, worth €25,000,000.
Our VIP Club
You move up to VIP automatically as soon as you deposit €250+ in one go or more than €3,000 in total within a month. As a VIP you can stake up to €2,500 per round on slots instead of €500, higher withdrawal limits apply and you get a personal manager. If your deposits in a month drop below €500 or your wagering below €5,000, you return to the standard limits. It's not a penalty – that's simply how the system works.
Deposits and withdrawals
All deposits and withdrawals go through the Cashier. We accept both EUR and crypto, and we don't charge any hidden fees. These are the methods available to players from the Netherlands:
| Method | Min. deposit | Min. withdrawal | Processing time |
|---|---|---|---|
| Visa / Mastercard | €20 | €40 | Instant / 1–2 working days |
| Card Pay | €20 | €40 | Instant / 1–2 working days |
| Bank transfer | €50 | €100 | 1–3 working days |
| Mastercard ID Check | €20 | €40 | Instant / 1–2 working days |
| Bitcoin (BTC) | 0.0005 BTC | 0.001 BTC | Depends on the network |
| Ethereum (ETH) | 0.01 ETH | 0.02 ETH | 25 confirmations |
| Litecoin (LTC) | 0.3 LTC | 0.6 LTC | 6 confirmations |
| Tether (USDT) | 20 USDT | 40 USDT | 6 confirmations |
As standard, we pay out up to €1,000 per day, €4,000 per week and €10,000 per month; VIP players get higher limits tailored to them. If a win comes to more than €10,000, we pay it in monthly instalments of up to €10,000 – except jackpot wins, which we pay out in full. We process requests within two working days, and you can have one pending withdrawal per method at a time.
Playing on your phone
There's no separate app to install: the whole site works in your phone's browser. Prefer an app-like feel? Open the share menu in Safari (iOS) or Chrome (Android) and choose 'Add to Home Screen'. An icon then appears on your home screen that opens the full casino and sportsbook without the browser bar. The lobby, Cashier and live chat work exactly as they do on desktop.
Safe and fair play
LuckyGem is operated by Virtual Connect Sociedad de Responsabilidad Limitada under a licence from Costa Rica. Every connection between your device and our servers is SSL-encrypted, and we only share your personal and financial details with payment partners and regulators where the law requires it. In your account settings you'll find deposit limits, session limiters, a time-out button and self-exclusion to help you play responsibly. Feel that your gambling is getting out of hand? Let our support team know – we'll set up a limit or a break with you, no explanation needed.
Contacting customer support
You can reach us through three channels, 24 hours a day:
- Live chat – the fastest route, with an average wait of under a minute. Open it via 'Live Support' in the sidebar.
- Email – best for detailed questions or complaints with attachments. You'll get a reply within 24 hours.
- Help Center – FAQs and guides covering your account, payments and bonuses.
Chat is available in Dutch and English. If your question is about your VIP status or a large payout, ask for your account manager: they know your history and will handle it personally.
